What our Customers say
I am happy to act as a referee in support of MFE Services.
Being the Chairperson of the Committee of the Body Corporate of Sea Air CTS 37435, a mixed use commercial and residential building located at 141 Shore Street West, Cleveland, I have been the contact for the fire services contract for the building for several years.
A few years ago, our body corporate changed our provider of inspection, testing and maintenance for the building’s fire services from a large supplier of these services to MFE, a medium size enterprise.
MFE is very responsive and gives a much more personal service than occurred with the previous provider. Glenn makes it his business to be across any issues and maintains personal contact. I have also found his technicians, who I also get to talk to from time to time, also have a similar approach and are competent in their work. This means that I am able to get prompt and frank advice on existing or emerging issues, rather than third party advice via email trails. Their costs for any additional maintenance work outside the service contract are always reasonable. The body corporate has therefore continued to engage MFE Services as its fire services provider.
Accordingly, I am pleased to recommend MFE Services.
Over the past 14 years, we have engaged the services of MFE Fire Services at Trafalgar Towers to do our annual fire maintenance contract and all the associated repairs identified by this contract.
In the 14 years that I have managed Trafalgar Towers, I have found MFE to be completely reliable and competent. Not only have they attended to regular maintenance items without notification or request, but have provided detailed and accurate reports within a day or two at most. This is crucial in order to ensure rectifications are able to be carried out quickly as required by Queensland Fire and Emergency Services.
To that point, I have been audited by Queensland Fire and Emergency Services five times during my management period at Trafalgar. Not only were we always 100% compliant, we were congratulated for optimal record keeping and quick rectification of identified defects. I give full credit for that to the outstanding service that MFE provide.
In addition, not only does MFE carry out all of the required fire maintenance contract items, they also have a team of experts in other crucial areas such as fire doors, stairwell pressurization, smoked spill and ventilation exhaust monitoring. That assures me as manager that all our fire maintenance commitments are met satisfactorily to QFES standards.
Furthermore, at all times I have found MFE staff to not only be highly professional, but polite, considerate and willing to work with a variety of on-site clientele including permanent residents, live in owners and holiday guests, showing the utmost respect to minimise the impact of their work on occupants.
Over the years, we have compared MFE to other fire maintenance contract providers and while MFE is not always the cheapest, this service has always been complete with no hidden extras. When seeking comparison quotes, they may have quoted less, but as my colleagues in the industry have advised me after disappointment with others, you get what you pay for. That, without the hidden extras that other companies later include for repairs, gives me peace of mind and no desire to look elsewhere for this service.
MFE have been our preferred fire maintenance contractors for over 14 years because of their professional service and complete reliability. I am more than happy to discuss in person should you wish any further clarification on their